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Great experience

We purchased a Honda Pilot at L&S this week. Vehicle was in excellent condition, clean, and exactly as advertised. We had never been to this business, but were pleasantly surprised by all aspects of the process. All of the cars were in excellent condition. They have a very impressive selection. The facility is extremely clean everywhere you look, and the salespeople are knowledgeable and organized. Mark was excellent. Paperwork was in order on arrival, communication was great. Exceeded our expectations. This will be my starting point I for my next used vehicle purchase.

11 Mar 2022

Our response: Thank you very much. We look forward to future business. Enjoy.

Great Experience!

What a great dealership! Mark and John in sales and Shane in finance were all informative, patience and great to work with! Would definitely buy from their again! Thanks Guys!

11 Mar 2022

Our response: Thank you Carrie. We are here for your future needs.

The Best Service / The Best Dealership Around

5 Stars! Do I need to say more? From the moment I walked in I knew it was going to be the best auto buying experience ever. No bullshit, right to the point with everything they do. As far as service.... They have the best mechanics around. Never an issue and god damn do they bend over backwards to resolve issues! Truly a relief when you can trust the whole crew! This is my first review and I bought my jeep from them 3 years ago! I wont go anywhere else. They never compromise customer satisfaction for their own gain or convenience!

19 Jul 2021

Our response: Thank you Scott Anna and Ashley.

Great experience

Was able to buy a great car for a good price. Was a very enjoyable car buying experience. Thanks for helping get my son into that Lancer.

10 Apr 2021

Our response: Thank you for the business. Enjoy the car.

Fantastic service

The fastest emissions testing in the state of Connecticut. Staff extremely courteous and friendly. I will recommend this place to all my family and friends.

15 Mar 2021

Our response: Thank you.

Great Dealership

I ended up not purchasing from L&S because I found a vehicle with lower mileage that I liked more. THey were very easy to refund my deposit and congratulate me on my purchase elsewhere.

20 Jan 2021

2nd purchase

So smooth and easy. 2nd vehicle and it was just so easy and simple. Shane makes it fun and exciting to get a new vehicle.

20 Jan 2021

Our response: Thank you for your reiew. Send me friends and family so I can make everyone happy.

Amazing

We went to the dealership based on the reviews and facebook ads. Shane did great things for me and I am extremely happy. Thank you Shane.

20 Jan 2021

Great service

It was a pleasure doing business with Shane and L&S. Great vehicle and great person. Thank you so much.

20 Jan 2021

Love this dealership!

I’ve purchased 3 vehicles from this location. Great cars and amazing customer service. Shane was great to work with. I would definitely recommend getting a vehicle from here.

31 Dec 2020

great customer service with no haggling. I highly recommend.

17 Feb 2020

I had a great experience! A great group of people. Their shop was so impressive I thought I walk into a doctors office! I got a great car and a great price! Very professional and how I Business should be run!

27 Jan 2020

Great service

Can’t say enough about Davis in service...third time I brought my 2001 Chevy extreme..and third time he took care of my truck!!!! Very clean service dept and speedy emissions as well..and if your in the market for a very clean used car...give them a look!!!

15 Nov 2019

2008 Mustang

Jon Carroll was my salesman.He was professional,gave me straight answers,was very knowledgeable.Friendly,applied no pressure at all.The facility is immaculate,showroom as well as garage.Vintage quality vehicles.I am overjoyed at my Mustang purchase. A 2008 with 30,000 miles.A V-6 with supercharger,headers.Oversized tires with chrome mag wheels.Pristine,looks like it was never ran.Can't wait to bring it to car shows.Would recommend to anyone looking for quality used vehicle.Was even able to negociate on the final price.

13 Aug 2019

Exceptional Service

Bought my Chrysler Aspen from L&S 2 years ago this week. I absolutely love this vehicle and have been quite happy with it. Twice i've had to use the Endurance warranty and bring it into L&S for repairs. Its a used vehicle, you can't expect perfection. Both times they were quick and efficient and had my vehicle repaired and back to me the same day! Exceptional service!

18 Jul 2019

Was in an out so fast for my emissions testing, I didn't get to finish my magazine article. Thank you so much.

08 Jun 2019

Serviced my Acura

Dave was Very knowledgeable and experienced, he explained everything to me thouroghly, and only fixed what needed to be fixed. They didn’t add other service to get money out of it, like most places do. He was very honest, and I would highly recommend their services.

09 Apr 2019

Excellent Place To Buy

Jon was excellent! I have had my vehicle since February 2018 and waited to do this review purposely. To this day I have had no problems with my car and when I’m ready to get another one I’ll be back at L&S.

07 Nov 2018

Used car purchase experience

I just purchased a new to me 2006 Jeep GCL 5.7 a week ago. I test drove the car and found it to be solid and good running, no leaks, no rust and a clean car fax. The guys at L & S are honest and stand behind what they sell. Ask them how long they have been in business. If you have any issues they will take care of you just as they promise. They have a top notch mechanic and crew who works out of an impressive attached service area. This is a high class business that goes the extra mile for you to make sure you are satisfied with your purchase. I am totally satisfied with this purchase and would buy from L & S again.

19 Oct 2018

Excellent Vehicle Thanks Jon

Very honest place to do Buisness. Very clean dealership. Stop in and see Jon

11 Sep 2018

My new go to spot.

I’ve had my car for 7 months and to this day I have had no problems. This business vehicle prices are reasonable and John is so cool and easy to work with. He is honest, not nagging or the hassling type when it comes to your decision in vehicles. When I’m ready for another good used vehicle, L&S will be my go to spot.

02 Sep 2018

Impressive service

We were rolling through Hartford last Tuesday afternoon in our 2011 Mercedes Sprinter van when the battery light came on. Oh man! It was 3:00 in the afternoon so I asked my wife to look for garages in the area and she found L&S Automotive. We pulled in and Davis fit us in and we were out the door by 5:00. We just arrived home after a 2,500 mile trip and the alternator that L&S put it in worked great and we had no further mechanical issues. If we lived in the area, we would definitely use L&S for our automotive repair needs. Thank you to Davis and crew for treating us so kindly and doing great work in a short amount of time!

31 Jul 2018

AUDI A4

I BROUGHT MY AUDI A YEAR AGO AND STILL HAD NO ISSUES WITH IT ; THEY WORKED SO HARD TO GET ME APPROVED AND OUT THE DOOR WITH THE CAR I WANTED. DEF GOING TO BE BACK IN A FEW MONTHS FOR A NEW CAR :)

30 Dec 2017

A pleasant experience purchasing a used vehicle...Who would've thought.

After hitting a Deer and totaling my 2012 Focus Hatchback, I needed to find a less expensive reliable used car so I may get back to work ASAP. It's taken me two weeks of continuous research to help make the best decision. It was important to me that I found a car that I enjoyed driving daily. It needed to be sporty, well maintained, have a decent sunroof, within my budget and serviced properly with a verifiable Carfax and dealership service records before hitting the lot. This is how I stumbled upon the crew of L&S. Never knowing what to expect from a used car dealer, I phoned L&S and spoke with John. Before dialing I made sure to check out every review I could find about the dealership. These guys looked stellar across verified social networking sites (yet we all know how misleading this could be). The past week alone I walked from two vehicles after being approved but not liking their style. After speaking with John I felt very comfortable and told him I needed to take a 2 hr drive to get there. By conveying this I wanted him to know I was serious and expected the car to be there after my trek. I felt John understood because he asked me to call again when I was on my way so he'd know when to expect me. I phoned him when leaving and once again letting him know I was 15 min away. Success! Both John and the vehicle were waiting for me when I pulled in. From arrival to departure John was sincere, extremely personable and straightforward with the business. He was neither frustrated or pushy never rushing me while taking his time to properly answer my questions. He carefully explained the car was "As Is" but offered a reliable warranty through the company known as "Warranty Solutions". I'd not heard of them but mentioned I was well aware most of these companies are horrific, screwing the car owner when they needed them quoting their BS contract language to stand behind. I decided right there on my cell phone to look up "Warranty Solutions" reputation and found they had very mixed reviews. John was surprised asking to see the feedback because his experiences were all positive. He carefully explained why L&S likes this company best, detailing several situations L&S was compensated timely for work under warranty. He went on to say they even supplied a loner car for the duration of the repair (in one case a full month) and in all his years they never screwed a L&S customer. I was aware in my research that L&S has a 25yr reputation, (no easy feat in the shady world of car sales) and John was proud to reiterate this statistic saying "it's within our best interest to make sure we always do the right thing by our customers". I would ave usually walked away from a "As Is" purchases (wanting at least a 30day Warranty) yet found myself signing away comforted with John and my research that L&S Service was also respected with hundreds of positive reviews. As a person who's managed businesses ethically for 30 yrs I was also impressed that of the several negative reviews I read, L&S had timely responses, apologized where negligent and seemed to make good with the issue. I've driven my car 600 highway/NYC miles...it's a solid vehicle that's both tight and reliable. I've thoroughly checked every electrical/mechanical aspect you can in a week and everything works well. If something happens to the engine or transmission (which is sometimes very tough to know right away), I'll be sure to update this review. Thanks you Team L&S. Happy Holidays to all and to all a Goodnight. "This review is not written under duress or prejudiced in any way. It is an honest account of my personal unbiased experience buying a vehicle from L&S."

14 Dec 2017

THESE GUYS ARE GREAT !!!

03 Apr 2017